Privacy Policy

This Privacy Policy explains how Explorer's Delight processes personal data in connection with its website and reservation-based culinary and market tours in Slovakia.

Policy guidance

This summary highlights how to navigate the information provided in this policy.

Use of information

Handled under this policy framework

User rights

Requests and access options are described below

Support channel

Contact

How We Use Data

We use personal data to respond to booking requests, confirm dates and group details, collect dietary information within the stated deadline, arrange venue availability, confirm routes and tastings, process payment, manage meeting point check-in, communicate with guests, maintain records, secure the website, and meet legal and accounting obligations.

Processing is limited to service delivery, administration, and compliance.

Service Providers and Partners

We may share personal data with payment processors, website hosting and technical service providers, communication tools, and other operational partners that help us run bookings and the website. Where a third party processes data on our behalf, we expect appropriate confidentiality and security measures to apply.

Operational partners receive only the information needed for their role.

Legal Disclosures

We may disclose personal data to public authorities, courts, or other parties when required by law or when necessary to establish, exercise, or defend legal claims. We may also share information to comply with accounting, tax, or record-keeping obligations.

Disclosure may be required for compliance, tax, accounting, or dispute handling.

Your Rights

Depending on your location and the applicable law, you may have rights to access your data, correct inaccurate information, request deletion, object to certain processing, or ask for a copy of data you provided. We may need to verify your identity before responding.

Available rights depend on the type of data and the legal basis for processing.

How to Make a Request

To exercise a privacy right, send a clear request using the contact details in this policy and describe the data or processing activity involved. We may ask for information needed to confirm your identity and to locate the relevant records. If we cannot fully comply, we will explain the reason where the law requires us to do so.

Requests are reviewed case by case and may require supporting information.

Retention of Data

Booking records, communication history, and payment-related information are retained for the period needed to manage the service, resolve inquiries, meet accounting or legal obligations, and defend against claims. When data is no longer needed, we delete it or anonymize it where appropriate.

We keep data only for as long as it is needed for the stated purpose or legal retention.

Policy Updates

The updated version will apply from the date it is published on the website unless a different effective date is stated. If a change is material, we will take reasonable steps to draw attention to it through the website or other appropriate communication channels.

We may revise this policy when our practices, services, or legal obligations change.

01 · Collection

Data We Collect

We may process identification and contact details, booking and attendance information, dietary preferences shared for tour planning, payment-related records, communication content, and basic technical data such as device, browser, and log information. We use this data to manage requests, confirm availability, arrange route and tasting details, handle payment, and support the operation of the website and services.

The categories collected depend on booking, browsing, and service communication.

02 · Sources

Sources of Data

We receive personal data directly from you when you submit a booking request, communicate with us, provide dietary information, or check in for a tour. We also collect limited technical data automatically when you visit the website, and we may receive payment status or booking confirmation details from service providers involved in processing the transaction.

Information comes mainly from direct interactions and website use.

03 · Cookies

Types of Cookies

The website may use essential cookies needed for security, session management, and form functionality. It may also use preference cookies to remember basic settings and analytics cookies to understand how the site is used. Non-essential cookies are used only where permitted.

We use only limited cookie categories for operation and measurement.

04 · Controls

Cookie Controls

You can usually block or delete cookies through your browser settings. If the website provides a cookie banner or preference tool, you may use it to manage non-essential cookies. Disabling some cookies may affect site functionality, including form handling and basic performance features.

Cookie choices can be adjusted through browser settings and, where available, site controls.